Job Details

Escalation/Project Engineer - Hybrid

Our client is a growing managed service provider in central Connecticut looking to add to their internal/in-house team. This position serves as an escalation point for the Help Desk and will collaborate with the field engineering team to complete project-based work.

Hybrid schedule - Office located in the greater Hartford area
Compensation range $80,000 - $95,000 + bonus potential and a great benefits package.

Responsibilities:
- Serve as the senior level technician for the in-house team, handling escalated technical support issues
- Mentor and train internal staff on solutions to complex technical support issues
- Lead complex projects, collaborating with field engineering team to complete cloud migration projects (taking ownership of the "remote" portion of the project work)
- Manage and troubleshoot issues related to network devices, SonicWall firewalls, wireless APs, managed switches
- Implement MFA and other managed security services and work with clients to achieve a strong security posture and remain within compliance standards
- Act as an expert for Microsoft environments and cloud solutions

Qualifications:
- 5+ years of experience working in a highly technical environment or managed service provider
- Desired certifications in the following areas - MS 365, Windows Server, SonicWall
- Strong experience with MS 365, Exchange server, OneDrive, Azure, and on prem Exchange
- Advanced understanding of networking concepts (managed switches), virtualization (VMware & Hyper-V), Windows Server OS, firewalls, and VoIP systems
- Ability to work on escalated tickets and balance project-based work (emphasis on Cloud migration projects)
- Must have excellent customer service skills with the ability to multi-task
- Must be able to act as a mentor for lower-level help desk team.

INDI