Job Details

Reports To: Executive Director

Full-Time/ Part-Time: Full-Time

Hourly/Salary: Hourly

FLSA Classification: Non-Exempt

Benefit Eligible:

Group Health Insurance (80% Employer Paid)

Pension, Long Term Disability, and Life Insurance Policy Eligible (Employer Paid upon eligibility)

Organization Overview:

The Kingsport Housing & Redevelopment Authority (KHRA) offers affordable housing and additional services to eligible families within the Greater Kingsport area. KHRA administers the Housing Choice Voucher Program within eight counties and offers additional community resources through special programs such as the Family Self-Sufficiency (FSS) Program, Life BRIDGE, and Financial Opportunity Center. Additionally, KHRA operates its subsidiary, the Greater Kingsport Alliance for Development (GKAD), a non-profit organization which provides a means for the public and private sector to cooperate in providing affordable housing to low-income families in Kingsport.

Position Summary:

The Intake Coordinator is responsible for the coordination and oversight of the application and intake process for the waiting lists within the KHRA portfolio. The Coordinator assists with the day to day operations of the application process for housing assistance, determines eligibility, and maintains required documentation of files and reports. Additional activities include conducting credit, landlord, sexual offender registry and criminal records reports, coordinating the issuance of application/denial letters, assisting individuals coming into the main office, and answering telephone calls from residents and the public. Job related duties require thorough knowledge of established HUD and IRS rules and regulations governing the housing programs, thorough knowledge of waiting list procedures, and strong organizational, interpersonal and decision-making skills. Job performance is evaluated by the Executive Director.

• Assist applicants in determining eligibility for housing and the type of housing which meets their needs
• Assist applicants in understanding HUD/KHRA rules and regulations, programs and services
• Assist applicants in completing their applications for housing and performs other data entry as required
• Processes and conducts applicant interviews and completes appropriate verifications, i.e. criminal history, landlord, sex offender and credit reviews etc. for housing applications.
• Coordinates the sending of all correspondence to applicants and maintains files of all applicants including documentation of all actions taken on behalf of each applicant
• Interacts and networks with local and regional service agencies and community partners to identify community needs and assist applicants with referrals
• Investigates and resolves inquiries and complaints from participants, landlord/owners and applicants in accordance with KHRA policies and procedures or refer to appropriate staff
• Ensures waiting lists are maintained in an up to date and accurate manner per HUD and Fair Housing guidelines.
• Conducts briefing presentations for new program participants as defined by the KHRA administrative plan in accordance with HUD regulations
• Assists with lease signings for Myrtle Street properties and PBV locations
• Performs other duties as needed

Requirements

• Graduation from an accredited four year high school or GED
• Associate Degree preferred-supplemental training in office administration, secretarial science, or related field will be accepted
• Commitment to KHRA's mission "To Transform and Empower Communities."
• Knowledge of social services agencies and other resources available in the community for the low-income population
• Knowledge of current HIPAA regulations pertaining to the storage and dissemination of Protected Health Information (PHI).
• Considerable experience working with the public from a variety of socio-economic backgrounds
• Comfortable with data management and administration.
• General accounting and/or bookkeeping skills
• Or, any equivalent combination of education or experience to provide above Primary Duties:

Must obtain or maintain the following certifications within 30 but no more than 90 days of employment or other time-frame approved by Executive Director:

• Housing Choice Voucher Occupancy Specialist
• Project Based Voucher Occupancy Specialist
• Tax Credit Certification

I understand the requirements, essential functions, and duties of the position. By applying, I am confirming that I can perform all tasks, duties, and requirements without accommodation.