Job Details

Job Summary:
The Service Technician installs, services, troubleshoots, and repairs CNC metal fabrication and advanced manufacturing equipment at customer sites across North America. This role requires strong electrical, mechanical, pneumatic, and control-system expertise, along with the ability to train customers and represent the company professionally in the field.

Responsibilities:

• Travel to customer locations (up to 75%) to install, commission, service, and troubleshoot CNC machines, fiber lasers, press brakes, and related equipment.
• Diagnose and repair electrical, mechanical, pneumatic, hydraulic, and motion-control issues.
• Troubleshoot and maintain PLCs, VFDs, servos, HMIs, sensors, vision systems, control panels, and communication networks.
• Program and configure PLCs, VFDs, servos, and HMIs as required.
• Install, test, calibrate, and repair electronic and control-system components.
• Provide on-site customer training on machine operation, safety, and routine maintenance.
• Document machine conditions, service work performed, and improvement recommendations.
• Serve as the on-site technical representative, including acting as hands and eyes for remotely connected OEM partners when needed.
• Interpret and update electrical schematics, drawings, and technical documentation.
• Support engineering with equipment modifications, upgrades, and new installations.
• Perform all work in compliance with NEC, NFPA, OSHA, and company safety standards.

• Minimum 5 years of hands-on experience installing, troubleshooting, and maintaining CNC or industrial manufacturing equipment.
• Strong knowledge of electronics, digital circuits, wiring, mechanics, pneumatics, and hydraulics.
• Experience using electrical schematics, single-line diagrams, P&IDs, and precision measuring instruments.
• Proficient with Microsoft software and basic file management.
• Strong customer-service mindset with the ability to explain technical concepts clearly.
• Self-motivated, detail-oriented, and comfortable working independently in the field.
• Ability to lift up to 75 lbs. and work in physically demanding environments.
• Ability to use forklifts, hand tools, and electronic test equipment (multimeters, calibrators, oscilloscopes, etc.).