Job Details

Customer Service Rep

  2025-12-05     Performance Food Group     Johnson City,TN  
Description:

Job Description
We deliver the goods:
* Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
* Growth opportunities performing essential work to support America's food distribution system
* Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Description:
The Customer Service Rep is responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the
company. Pau 15.50 hr
Primary Responsibilities:
* Input customer orders.
* Input customer credits.
* Input order and invoicing information accurately and in a timely manner.
* Assist customers with orders and problems. Contact vendors and requests samples for customers.
* Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
* Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
* Attend training and Customer Service meetings.
* Performs other related duties as assigned.
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Required Qualifications
High School Diploma/GED or Equivalent Experience
6 - 12 months face to face front customer service
Preferred Qualifications
1-2 years of face-to-face end customer service
Proficient in Microsoft Office applications, including Excel and Outlook.


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