Job Details

JOB TITLE Team Leader Support Services
SUMMARY:
Coordinates routine operational activities within the service assignment. Provides orientation and training for specific support staff.
EDUCATION AND EXPERIENCE:
Education: High School Diploma/GED required. Coursework in general office skills and computer classes preferred.
Licensure: N/A
Certification: N/A
Experience: Experience in medical office setting preferred.
Knowledge/Skills: Verbal/written communication skills. Knowledge of office equipment and basic office procedures. Skilled in use of all major computer applications. Punctual with consistent/reliable attendance history.
EQUIPMENT: Computer, fax, copier and any other equipment required to perform the functions of the position.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Facilitate the flow of information among team members.
2. Provide leadership and coordinate the workflow in assigned positions.
3. Provide temporary coverage to ensure each location staffing needs are met.
4. Review work for accuracy, completeness, and compliance with established Administrative Services Policy and Procedures.
5. Ensure that all consumer records are prepared and maintained in an accurate, current, and complete manner as required by licensure code, funding source, and Frontier Health's Policy and Procedures.
6. Maintain consistent and ongoing contact with Administrative Coordinator and Division Director.
7. Record and inform Administrative Coordinator and Division Director of any and all workflow issues that occur.
8. Train, coach and mentor support staff in their specialized area of office procedures.
9. Communicate with professional and clinical teams within the location concerning consumers.
10. Process location specific reports on a routine basis.
11. Performs other administrative duties such as locking/unlocking doors, typing, filing, faxing and collecting documents to be shredded, etc.
12. Maintains strict confidentiality of all knowledge gained through contact with consumers.
13. Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed.
14. All other duties as assigned.
PERFORMANCE RESPONSIBILITIES:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:
1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
2. Exercise necessary cost control measures.
3. Maintain positive internal and external customer service relationships.
4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
5. Plan and organize work effectively and ensure its completion.
6. Demonstrate reliability by arriving to work on time and utilizing effective time management.
7. Meet all productivity requirements.
8. Demonstrate team behavior and must be willing to promote a team-oriented environment.
9. Represent the organization professionally at all times.
10. Demonstrate initiative and strive to continually improve processes and relationships.
11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards