Job Details

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Job Summary

The Associate Quality Control Specialist is responsible for assisting with client supply shipments and the assembly of investigator kits, inventory of supplies, stocking and re-stocking of supplies upon receipt/distribution, departmental quality control functions, and other tasks as assigned.

This role will be performed onsite at the Johnson City, TN LabConnect facility.

Essential Duties and Responsibilities

• Performs all Quality Control (QC) related tasks for the CTM department using an HR approved mode of competency assessment.
• Manage Clinical Trial Materials QC workload as assigned.
• Train incoming employees in departmental processes as related to their role and the requirements of the organization.
• Print requisitions and documents from LIMS (Laboratory Information System) and SharePoint (Kit Supply and Site List).
• Add correct forms to the Workorders email distribution.
• Prioritize orders and shipments (Ground, Express, 2nd Day Express) to meet destination time.
• Scan outbound shipments: individual kits and supplies; confirm expiration date and quantity.
• Check kits and supplies to ensure that all items and visits are included in shipment, follow all requirements for the QC process and all QC orders.
• Order and check incoming supplies: reconcile order and packing list, add to inventory and print lot number labels for product.
• Answer incoming calls in a professional manner.
• Generate professional email communication with sites, project managers, sponsors, order administration, logistics etc.
• File and retrieve protocol files upon request.
• Retrieve visit specific collection materials; obtain knowledge of various types of materials.
• Ship outbound FedEx/DHL (IATA and DOT Certified).
• Build kits accurately and efficiently and provide direction to other QC and CTMAs.
• Print air bills (inbound and outbound) for FedEx, DHL, World Courier, etc.
• Attend relevant organizational meetings.
• Other duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• Preferred: LabConnect employee for one year, one year of Clinical Trial Materials experience, and ability to complete all Clinical Trials Materials departmental tasks.
• Must also possess organizational and interpersonal skills as well as the ability to adapt to changing needs.

Skills and Ability

• Excellent attention to detail, strong planning, and problem-solving skills.
• Excellent organizational and time management skills.
• Excellent listening and verbal comprehension skills.
• Ability to make well-thought-out decisions and adapt to changing environments and requirements.
• Self-motivation and ability to work well independently as well as using a collaborative team approach.
• Ability to adhere to established timelines, processes, and procedures.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Knowledge of spreadsheet software, inventory software, internet software, order processing systems, manufacturing software, and database software.

Certificates and Licenses

IATA/DOT Certification, if applicable.

Supervisory Responsibilities: None

Physical Demands:

While performing the duties of this job, the occupant is regularly required to:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
• Use hands and fingers to operate a computer and other office equipment.
• Walk and/or reach with hands and arms.
• Read text of various sizes.
• Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
• Communicate with others and hear.
• Lift, pull and/or push up to 25 pounds.

Travel Requirements: Minimal

Join our team and discover how your work can impact patients' lives around the world!

Some of the Perks our LabConnectors Love:

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!

In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here:

LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to

If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email ...@labconnect.com or call +1 (423) ###-####.