Job Details

Utilizes FedEx QDM methodologies to ensure departmental goals and objectives are met by supporting management with advanced problem solving, workload distribution, reporting and agent feedback.

Essential Functions

• Analyzes, develops, and implement solutions for service-related issues for internal and external customers.
• Coordinates projects and training initiatives for the workgroup and organization.
• Leverages technical expertise in providing guidance to Air Expedite Team Members.
• Performs other duties as assigned.

Minimum Education

High School/GED diploma required. Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Five years of FedEx Express Air Expedite experience required.

Knowledge, Skills, and Abilities

Strong Office 365 skills.

Strong written and verbal communication skills.

Demonstrated problem solving, teamwork and human relations skills.

Preferred Qualifications

Strong critical thinking, multitasking, and problem‑solving skills. Proficient in Microsoft 365 with experience in logistics, coordination, or planning; customs/brokerage a plus. Excellent communication, organization, and customer service focus.

One Team Lead for each shift: Mon–Fri 7:00 am–3:30 pm CST, Tue–Sat 3:00 pm–11:30 pm CST, and Tue–Sat 11:00 pm–7:30 am CST; includes occasional overtime/weekends.

Pay Transparency

Pay Grade (SH27). Position not eligible for sponsorship.

Additional Details

The desired location for this position would be Memphis, TN.

Federal Express Corporation is an Equal Opportunity Employer including, Veterans/Disabilities.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact ...@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) /)