Job Details

Professional Summary

The Patient Access Representative plays a vital role in ensuring a seamless experience for patients and caregivers by managing inbound calls, scheduling appointments, and processing referrals within the EPIC system. This position requires exceptional customer service skills, attention to detail, and the ability to thrive in a fast-paced, remote environment. Representatives act as the first point of contact for specialty care services, providing accurate information and facilitating communication between patients and care teams.

Key Responsibilities

• Answer inbound calls from patients, caregivers, and providers, delivering exceptional customer service.

• Schedule appointments for specialty care services using EPIC and maintain provider templates and appointment schedules.

• Process referrals and verify patient demographics and insurance coverage accurately.

• Transfer calls to appropriate departments or send electronic messages to care teams as needed.

• Maintain compliance with HIPAA and protect patient health information at all times.

• Adapt quickly to changing workflows and demonstrate strong problem-solving skills under pressure.

• Participate in virtual training sessions and meetings with camera on, ensuring engagement and collaboration.

• Meet performance standards for call handling, accuracy, and customer satisfaction.

Qualifications

• Required:High School Diploma or GED.

• Minimum 2 years of high-end customer service experience (e.g., hospitality or retail).

• At least 1 year of call center experience.

• Strong communication skills, quick thinking, and ability to manage stress effectively.

• Computer proficiency and ability to learn new systems quickly.

• Reliable internet connection (20Mb+ download, 8–10Mb upload) with hardwired setup.

• Quiet, private workspace suitable for handling sensitive information.

• Preferred:1 year experience in a medical office or administrative healthcare role.

• Familiarity with EPIC or similar electronic health record systems.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life & AD&D)

• Short and long-term disability

• Health and Dependent Care Spending Accounts (HAS & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location

This is a Contract position based out of Renton, WA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 29, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.