Job Details

Job Details

Job Location
19034 ADMINISTRATION - JOHNSON CITY, TN

Secondary Job Location(s)
19038 BLUE RIDGE FAMILY MEDICINE - JOHNSON CITY, TN; 19041 FIRSTCHOICE INTERNAL MEDICINE - JOHNSON CITY, TN; 19051 STATE OF FRANKLIN OBGYN SPECIALISTS OF JOHNSON CITY - JOHNSON CITY, TN; 19057 SOFHA COMPREHENSIVE BREAST CENTER - JOHNSON CITY, TN; 19063 SOFHA PHYSICAL THERAPY - JOHNSON CITY, TN

Position Type
Full Time

Job Category
Clerical

Description

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient's insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients' photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!

Qualifications