Job Details

Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Essential Duties & Responsibilities:
* Maintain a friendly and warm demeanor at all times.
* Obtain all necessary information when taking room reservations.
* Monitor all V.I.P. and special guest requests.
* Fully comprehend and execute all relevant phases of the front desk computer system.
* Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
* Be aware of all rate packages and promotions currently in effect.
* Be familiar with all in-house groups. Be aware of all black out and restricted dates.
* Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
* Process guest payments.
* Being a source of information to guests on various matters such as transport and restaurant advice.
* Explain all amenities to guests at check-in.
* Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
* Answer all guest inquiries in a timely and professional nature.
* Adhere to Brand standards and company policies.
* Performs other duties as assigned.
Qualifications
Knowledge and Skills Required:
* High School Education and relevant hotel experience
* Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
* Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
* Must be customer service friendly
* Must adhere to professional dress code.