Job Details

Job Opportunity At Sharecare

Sharecare is the leading digital health company that helps people by providing them with a comprehensive and personalized health profile, where they can connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. Our virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize well-being by driving positive behavior change. We are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Job Summary:

Working in tandem with the Strategic Sales Director in the Lifesciences division, the Account Manager is a critical client facing team member who drives client satisfaction and revenue through seamless delivery of service across multiple platforms and products. By developing a deep understanding of DTC and HCP clients' ROI/CPA, audience goals, marketing strategy and demographics, the Account Manager helps clients and Sales partners develop, execute, optimize and up-sell digital campaigns across integrated programs.

Essential Functions:

• Clear, concise communication to internal teammates and clients/agencies
• Lead cross-functional teams in support of client goals
• Balance client needs with Sharecare's goals while maintaining a positive consumer experience
• Proactive management of client program performance to maximize profitability
• Provide resolution of customer issues and manage/escalate concerns as appropriate
• Collaborate on pre-sale proposals and campaign strategies using deep understanding of client requirements combined with in-depth knowledge of products available
• Utilize and translate data analytics throughout the sales process
• Provide post sales implementation quarterbacking and support in conjunction with Operations team
• Establish regular status meeting with clients, prepare and present program performance reports
• Monitor campaign delivery and performance to make proactive recommendations to improve results
• Drive performance improvement initiatives based on measurement provided by third-party sources
• Assist accounts receivable with monthly billing to ensure accurate client invoicing
• Provide industry insights and use established tools to highlight significant trends
• Contribute towards successful contract renewal and account growth by driving performance and client satisfaction

Qualifications:

• BA/BS degree from an accredited college/university
• Minimum 3-year experience in client service of digital advertising campaigns (pharmaceutical and/or healthcare experience preferred)
• Ability to make timely decisions in an ambiguous, fast-paced atmosphere using a solution-based mindset
• Strong communication skills with the ability to present to team and cross group members complex business subjects in understandable terms
• Proficiency using Salesforce, MS Office, MS Power Point, and Excel on a daily basis
• Strong analytical skill set and ability to effectively use data for strategy
• Infectious passion for teamwork, client service, digital advertising and reaching business results
• Ability to travel to attend client meetings, conferences, seminars and industry events

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.