Job Details

Position Overview

Primarily responsible for the engineering, installation, configuration, security, performance, maintenance, monitoring, and support of our ADC load-balancing environment, with secondary responsibilities in typical networking areas.

In This Role, You Will Primarily

• Support our Application Delivery Controller (ADC) load-balancing environment as a dedicated member of the Identity and Access Management (IAM) team.
• Deliver ADC solutions as needed to further the integration of the IAM program throughout the technology landscape.

Primary Responsibilities

• ADC Policy Development and Support (Access and Request)
• ADC script programming
• ADC OAuth & SAML Integrations
• Maintain ADC documentation, drawings, and as-builts
• Crosstrain other members of the networking team.

In This Role, You Could Also Secondary

• Engineer, configure, implement, monitor, maintain, troubleshoot, upgrade, patch, and secure network infrastructure components.
• In collaboration with our MSP, troubleshoot and resolve networking infrastructure and equipment problems, including configuration, hardware, and software problems, in a timely and effective manner.
• Rack and install equipment in datacenters and colo-facilities.
• Collaborate and coordinate with telecommunications providers, vendors, and partners.
• Use Visio to create and maintain detailed network drawings at the ISO Layers 1, 2, & 3 level.
• Participate in change management meetings.
• Recommend upgrades, enhancements, and other technology-debt remediation efforts.
• Drive Technology Services Lifecycle Management activities related to vulnerability and configuration management.
• Create SOPs, plans, and other documentation to aid with knowledge transfer to other engineers.
• Serve as network technology SME and third level escalation support for other engineers, teams, and business personnel.
• Teach, train, and mentor peers and colleagues on network infrastructure principles and practices.
• Make difficult decisions under pressure, balancing the need to gather detailed information and perform analysis, with the need for timeliness.
• Participate in and promote cooperative working relationships across organizations, including knowledge sharing and partnership in achieving solutions.
• Stay abreast of changes in the IT networking industry.
• May be required to work onsite, and during off-hour maintenance windows.
• May be required to provide off hours support including nights and weekends.

What You Need To Apply

• Extensive experience with industry-leading ADC load-balancing products, their policies, and their internal scripting language/programming.
• Experience working with a team of network engineers and operations members possessing various levels of experience from junior through senior level.
• Experience working with Managed Services resources with offshore personnel including the coordination and tracking of deliverables.
• Experience leading through teaching and mentoring.
• Must have excellent troubleshooting and problem-solving skills.
• Project management, and time management skills.
• Experience with enterprise change management practices.
• Familiarity with ITIL service management frameworks and practices.
• Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, and flexible work environment.
• Ability to build strong insightful relationships quickly; must have top-notch communication skills (oral and written); must be able to network effectively at all levels but especially at the executive and business partner level.

Technical Skills Required

• Must be eligible to work in the United States without requiring sponsorship (i., must be a US citizen or Greencard holder)
• 8-10 years of professional experience in IT network engineering and operations.
• Must have 5+ years of hands-on experience with industry-leading ADC platforms including load-balancing capabilities, script programming, access policy development, and other associated policy development.
• Understanding of LAN and WAN technologies, protocols, and designs.
• Experience with Cisco Catalyst and Nexus routing and switching platforms, including IOS, IOS-XE, and NX-OS operating systems, and common HA and redundancy features.
• Experience with Cisco ACI fabrics and infrastructure.
• Experience with Aruba Wireless Networking.
• Experience with Citrix NetScaler VPN.
• Experience with Infoblox grids.
• Experience with common LAN/WAN routing protocols including (EIGRP, OSPF, BGP, and others).
• Familiarity with Cloud based networking in Azure.
• Familiarity with Linux and Windows Operating Systems.
• Familiarity with foundational enterprise technologies such as DNS, DHCP, PKI, LDAP, Syslog, and Monitoring systems.

Career Development

Its not just a job, its a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you at every level to grow and develop.

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, youll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO Statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at ...@hanover.com and include the link of the job posting in which you are interested.

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Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.