Job Details

Utilizes FedEx QDM methodologies to ensure departmental goals and objectives are met by supporting management with advanced problem solving, workload distribution, reporting and agent feedback.

Essential Functions

• Analyzes, develops, and implements solutions for service-related issues for internal and external customers.
• Coordinates projects and training initiatives for the workgroup and organization.
• Leverages technical expertise in providing guidance to Air Expedite Team Members.
• Performs other duties as assigned.

Minimum Education:

High School/GED diploma required.

Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience:

Five years of FedEx Express Air Expedite experience required.

Knowledge, Skills, and Abilities:

Strong Office skills.

Strong written and verbal communication skills.

Demonstrated problem solving, teamwork and human relations skills.

Preferred Qualifications:

Strong critical thinking, multitasking, and problem-solving skills. Proficient in Microsoft 365 with experience in logistics, coordination, or planning; customs/brokerage a plus. Excellent communication, organization, and customer service focus. One Team Lead for each shift: Mon-Fri 7:00 am-3:30 pm CST, Tue-Sat 3:00 pm-11:30 pm CST, and Tue-Sat 11:00 pm-7:30 am CST; includes occasional overtime/weekends.

Pay Transparency:

Pay:

Pay Grade (SH27). Position not eligible for sponsorship.

Additional Details:

The desired location for this position would be Memphis, TN.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact ...@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)