Job Details

We are so glad you are interested in joining Sutter Health!

Organization: SCAH-Sutter Care at Home - UT

Position Overview: The Home Health Clinical Referral Nurse serves as the initial point of contact for potential home health patients, working closely with our clerical home health coordinators. This role is pivotal in managing new referrals and ongoing follow-ups, acting as a liaison between patients, families, and referral sources. This position is eligible for mobile/remote work if you meet eligibility requirements.

Remote/Mobile Work: Eligible for work from home with reliable power and internet services and if you meet eligibility to work remote (example, dedicated office with door that closes, cannot be a primary care-giver during business hours.

Key Responsibilities:

• Referral Management: Receive and process referrals for patient care, ensuring timely and consistent admissions.
• Communication: Make and take calls for new referrals and follow-ups, maintaining clear communication with patients, families, and referral sources.
• Collaboration: Work closely with referring hospitals, physicians, board and care facilities, skilled nursing facilities, and other healthcare providers.
• Data Entry: Enter referral information into the Electronic Medical Records (EMR) system and create initial orders to facilitate the start of care. This is a fast-paced work environment that requires our nurses to be able to work in 2 separate charting systems, manage emails, communicate with multiple teams and leaders, and operate Excel documents.
• Customer Service: Utilize and promote excellent customer service skills in all interactions.
• Team Interaction: Collaborate with referral center staff, home health, Advanced Illness Management (AIM), and hospice staff across offices.

Job Description

Applications accepted only from the following states: AZ, OR, AR, ID, TN, UT, NV, & TX

FULL-TIME DAY SHIFTS: Varied Weekdays / Rotating Weekends

EDUCATION:

• Graduate of an accredited school of nursing

CERTIFICATION & LICENSURE:

• Valid and unrestricted RN license in your state of residence. SCAH Intake Department: RN-Registered Nurse of California within 90 days

TYPICAL EXPERIENCE:

• 2 years recent relevant experience.

SKILLS AND KNOWLEDGE:

• Must have the clinical knowledge and critical thinking skills to effectively plan and provide coordination of patient care consistent with standards and regulations
• Must have exceptional interpersonal and customer services skills
• Must be able to effectively solve unique problems as they arise or identify when to consult the supervisor
• Must have knowledge of current Hospice/Home Health admission criteria; Medicare, Medi-Cal, Commercial, State and Federal regulations
• Familiarity with ICD-10 coding preferred but not essential
• Must be able to demonstrate problem-solving abilities as well as telephone, interpersonal, verbal and written communication skills in English
• Commitment to teamwork and customer service, both internally and externally, is required
• Must have proven data entry and general computer skills
• Must be able to demonstrate proficiency (after training and introductory period) in efficient use of electronic medical record systems
• Must be able to flex with the increased workflow when census is higher and recognize urgency of each task
• Must be flexible with schedule including, but not limited to, the ability to participate in department rotation for weekend coverage if needed
• Must be able to drive to designated SCAH location(s) for meetings, training, and needs as designated by business needs.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $37.19 to $48.71 / hour for applicants in AZ, OR, AR, ID, TN, & UT and $40.91 to $53.58 / hour for applicants in NV & TX. Compensation takes into account several factors including but not limited to a candidates experience, education, skills, licensure and certifications, department equity, training and organizational needs.