Job Details

Deliver on-site support for end-user devices, including desktops, laptops, printers, and mobile devices, as well as occasional support for server room equipment. - Troubleshoot and resolve complex hardware, software, and network connectivity issues. - Perform break/fix services, OS imaging, software deployment, upgrades, and configuration management. - Support device refresh projects, site relocations, and equipment installations following organizational standards. - Maintain accurate service documentation including incident logs, asset tracking, and customer updates using ITSM platforms (e.g., ServiceNow). - Act as a technical liaison between centralized support teams and client stakeholders. - Escalate unresolved issues to higher-tier support while maintaining ownership through resolution. - Adhere to ITIL practices in incident, request, change, and problem management. - Mentor junior field support technicians and contribute to knowledge sharing across the support team. Required Qual...Field Technician, Field Tech, Support Technician, Technician, Technology