Job Details

About the Organization

Appalachia Service Project, Inc. (ASP) is a Christian ministry, open to all people, that that inspires hope and service through volunteer home repair and replacement in Central Appalachia. ASP is a non-profit 501(c)(3) organization. Using the skills and efforts of thousands of volunteers, ASP provides home repair and replacement to low-income households in Central Appalachia.

ASP is an equal opportunity employer, committed to diversity and inclusion in the workplace. No one will be denied employment on the grounds of age, race, color, national origin, sex, sexual orientation, gender identity, family status or differing physical or mental ability. Employment decisions will be based on merit, qualifications, and ability to perform the duties of the position for which employment is sought.

About the Position

The Volunteer Specialist reports to the Director of Volunteers and is responsible for a variety of assignments in support of the functions and responsibilities of the Volunteer Department. They facilitate and manage the registration process for ASP volunteers and coordinate communications, resulting in well-prepared volunteer groups. This includes the set up and management of volunteer events and schedules within ASP's online registration system; maintenance of volunteer and group databases; volunteer communications; and gathering feedback from volunteer groups as input for continuous improvement.

Job Responsibilities

• Coordinate all aspects of volunteer registrations for Summer, Year-Round, Service Area Volunteer, Disaster Recovery, and New Build programs
• Manage and coordinate registration event set-up, scheduling, and placement of registered groups in collaboration with the Ministries Department to ensure efficient use of ASP resources
• Monitor and manage the volunteer process from registration to deployment
• Process all registrations and follow up as necessary
• Manage and maintain group and volunteer database(s) ensuring all info is current
• Process summer group post trip paperwork resulting in accuracy of actual group counts
• Primary point of contact for inbound calls and emails from current volunteers
• Serve as one point of contact for new leads received via phone and email by sending them requested info and following up on their interest
• Assist with outbound phone calls and emails to returning groups, lapsed groups, and to potential new groups
• Manage and generate pre-trip communication to ensure well-prepared groups
• Assist with planning and implementation of the program calendar timelines, working with other staff to meet the established deadlines

Qualifications

Required:

• Bachelor's degree
• Customer service experience
• Customer-focused approach when relating to current and potential volunteers
• Experience using a CRM system
• Proficiency with Office 365 Suite
• Strong analytical and problem-solving skills
• Exceptional written and verbal communication skills
• Ability to manage multiple projects at the same time
• Highly organized, with excellent follow-up skills and attention to detail
• Experience working in a team environment
• Ability to work remotely as needed in the event of unexpected office closure

Desired:

• Experience with HubSpot or Skycog

Other Requirements:

• Desire to serve others by working in a Christian environment
• Valid driver's license and safe driving history

Salary and Benefits

ASP provides a market-based salary and generous employee benefits program including:

• Comprehensive medical and dental insurance offered for employee and family
• Life insurance, retirement plan, medical spending plan and other typical benefits
• Generous holiday, vacation, personal and sick time away based on ASP policy in effect at time of employment
• Phone and laptop provided for work use
• ASP vehicle available for frequent local and regional business travel
• Other to be discussed during interview process