Job Details

Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products services. Demonstrates technical administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined. Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function. Uses advanced negotiation skills to resolve High Risk calls. Coaches/trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures/ instructions by choosing among alternatives to r...Customer Specialist, Collections, Specialist, Skills, Retail, Banking