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Join to apply for the Customer Solutions Specialist role at Allied Dispatch Solutions1 year ago Be among the first 25 applicantsJoin to apply for the Customer Solutions Specialist role at Allied Dispatch SolutionsTrxNow (Allied Dispatch Solutions, LLC) is North America's fastest growing roadside assistance company and dispatch technology platform! We operate multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. TrxNow's business objective is to provide best-in-class roadside assistance to all our members. Check us out at www.trx-now.com.We're seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). This team takes in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!We also provide opportunities for career advancement with proven skills.A Great Candidate For This PositionMaintains a positive attitude and ability to work well with others.Exhibits excellent communication skills professional, articulate voice; ability to listen and communicate effectively.Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member.Enjoys working in a fast-paced environment while maintaining a professional attitude.Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace.Takes pleasure in helping people when their day is unexpectedly disrupted.Possesses emotional resilience and the ability to handle upset members in a calm, professional manner.Essential FunctionsAnswer inbound member calls.Ask essential questions to understand each member's unique situation.Navigate computer program, input information to locate each member, and identify nearby service providers.Accurately collect and perform data entry of all required member/provider information.Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service.Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support.Consistently meet company standards and specified goals as assigned by management on a regular basis.Maintain confidentiality of account information.Escalate any issues that may arise to management.Adhere to the prescribed policies and procedures as outlined in the Employee Handbook.BenefitsYou can wear a hat, T-shirt, jeans, etc. Dress casually every day!Inbound Calls Only - No Cold Calls, No Sales, No Collections!Paid training no experience required!Performance-based incentivesFlexible work environment with work from home opportunities availablePaid Holidays & Paid Time OffBenefits including Health, Dental, and Vision plansWe are a great place to work and have a fun and friendly work environment!Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function Consulting, Information Technology, and SalesIndustries Consumer ServicesReferrals increase your chances of interviewing at Allied Dispatch Solutions by 2xGet notified about new Customer Solutions Specialist jobs in Johnson City, TN .Customer Specialist - $1,000 Sign-On Bonus! Customer Service Specialist - Starting at $19/hr - Gray, TN- Hiring for August & September! Johnson City, TN $39,520.00-$50,770.00 2 weeks agoCustomer Services Professional 2 - Johnson City, TN, 37604 Front Desk Night Supervisor- Part Time- Colonial Hill Retirement Center Johnson City, TN $60,000.00-$70,000.00 3 days agoJohnson City, TN $36,809.75-$600,000.00 4 weeks agoCustomer Service Associate - Kingsport, TN Experienced Customer Service Part Time Associate Johnson City, TN $12.00-$12.50 3 weeks agoJohnson City, TN $14.00-$27.00 2 weeks agoSeasonal, Operations Administrative Assistant Johnson City, TN $10.00-$10.00 4 months agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr