Job Details

Kronos WFC/Workforce Dimensions Consultant (Hybrid, India Only)

Job Category: Workforce Management Consulting

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence. Because of our dedication to client and team experience, we have been recognized on the Inc. 5000 list for 4 consecutive years and are certified as a Great Place to Work.

Due to our rapid growth, we are looking for a WFM Consultant to join our team. As a WFM Consultant at Mosaic, you will be a trusted partner to our clients by consulting and supporting them through the design, development, implementation, and maintenance of multiple modules within UKG Pro Workforce Management (formerly Dimensions). This is a hybrid position supporting our India team.

What you'll do:

• Provide a consultative approach by partnering with clients to produce exceptional results while building trust and commitment
• Build meaningful relationships with our clients and advise them how to best use their UKG systems
• Draw on your industry and WFM expertise to develop, maintain, and implement solutions to help clients solve business problems through their HCM system
• Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications
• Document, analyze, test and modify WFM system based on and related to client and system design specifications
• Model Mosaic's customer service vision of Guide, Anticipate, Exceed

What makes you successful:

Need to haves:

• 1-3 years of UKG Pro Workforce Management (formerly Dimensions) experience, or experience with similar systems
• 1-3 years of experience in HRIS consulting
• Ability to work a hybrid schedule and travel up to 40% as needed for client work.

Nice to haves:

• A completed Bachelor's degree from an accredited University
• Expert skills in UKG products

How you'll be measured:

• Maintaining target utilization rate
• Obtained Core certification during ramp and successfully completing a project or launch
• Completion of projects on time with a focus on a high-quality deliverable and client experience
• Seeking experience and training to develop functional design solutions in the Core product (or specialty area) that meet clients' needs
• Honing consulting skill set, including relationship building, communication and responsiveness, land & expand awareness, setting and managing expectations, and providing sound recommendations to clients, resulting in customer retention.
• Managing day-to-day operational activities, including timekeeping and maintaining your book of business

What we offer you:

• An opportunity to grow and develop your UKG consulting skills
• A competitive salary with bonus potential
• An award-winning company culture

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Equal Opportunity Employer
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