Job Details

Maintain communications with customers through service process. Submit warranty claims and monitor through completion. Tracs System (Recall notices)Crown System (Recall notices)Answer service request email and phone calls. Dispatch Technician(s) according to customer need. Communicate with techs about ordered parts for road jobs. Work with parts department to monitor ordered parts for technicians. Other administrative and service department tasks as assigned Requirements The individual in this position must be personable, flexible, reliable, ethical, and a problem solver with a mind geared toward continuous improvement. The ideal individual will be required to promote the highest quality customer service for our internal and external customers. Education/ Training/ Experience:High School diploma or equivalent. Skills, Knowledge, and Abilities:Strong communication skills. Proficient computer skills, including Word, Excel, Outlook, etc. Experience in telecommunications preferred, but not...Clerk, Communications, Manufacturing, Retail, Service