Job Details

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity and workplaces for women; 2024-2025'. Becker's Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

OVERVIEW:

The Business Process Analyst will work closely with the Strategic Initiatives team to identify, prioritize, and execute key initiatives to advance the quality of care, improve operational efficiency, and enhance provider satisfaction. Leveraging Lean Six Sigma (LSS), Business Process Management (BPM), and Data Analytics methodologies, the analyst will collaborate with key stakeholders and business leaders to lead discovery and process improvement efforts across the organization. This role is critical in driving significant improvements in organizational performance by impacting key metrics.

This is a remote position; however, the role requires travel to the Knoxville corporate office once per month. Ideal candidates will reside in Tennessee or surrounding states to facilitate monthly on-site meetings and collaboration.

Certification Requirement:

Lean Six Sigma Green Belt certification is required to be considered for this role.

ESSENTIAL FUNCTIONS:

• Lead initiatives from initial concept through the Discovery phase, developing and executing comprehensive strategies for business process optimization and standardization
• Apply Lean Six Sigma methodologies and Business Process Management principles to develop project plans and design/implement key processes that support organizational goals and drive continuous improvement
• Facilitate Voice of the Customer (VOC) activities, such as brainstorming sessions, benchmarking, and focus groups, to gather insights and analyze customer needs, pain points, constraints, and assumptions that inform process improvement initiatives
• Perform detailed process assessments, including process mapping and gap analysis, to identify opportunities for improving efficiency and standardizing business processes across the organization
• Lead business process redesign initiatives to evaluate current workflows, identify inefficiencies, and develop optimized future-state processes that align with organizational objectives
• Develop a strategic roadmap for business process improvements, aligning with organizational goals and ensuring continuous alignment with the company's long-term vision and objectives
• Collaborate with the Enterprise Information Technology (EIT) team to identify and support the implementation of technology and automation solutions that drive process optimization and standardization across the organization
• Analyze operational and financial data, providing data-driven insights to inform and develop strategies for process improvement and future business initiatives
• Measure post-release project performance using appropriate tools and techniques to monitor and verify project success, identify variances, perform corrective actions, and communicate findings to stakeholders
• Manage customer expectations and provide regular project updates to senior leaders through project gate reviews
• Support and partner with Project Managers and Data Analysts through different project phases and gate reviews
• Provide mentoring and coaching to team members on LSS and BPM tools and methodologies Assist in the development and implementation of best practices and standards across the organization
• Handle additional duties, meetings, and projects as assigned by management

JOB QUALIFICATIONS:

• Bachelor's degree Business, Healthcare Administration, Industrial Engineering, or a related field
• 3 to 5 years of professional experience in a relevant area, involving projects that span multiple business functions
• Lean Six Sigma Green Belt certification, with hands-on experience in DMAIC and/or DMADV methodologies
• Strong experience in process analysis, design, and improvement
• Proficiency in Business Process Management (BPM) methodologies
• Experience with data analytics, and the ability to leverage insights for process optimization
• Advanced skills in Excel and PowerPoint
• Strategic thinking, with strong decision-making and creative problem-solving skills
• Exceptional organizational and analytical skills, with superior communication and collaboration skills. Ability to engage stakeholders at all levels of the organization
• Patience and ability to thrive under pressure, managing multiple tasks with tight deadlines
• Strong aptitude for learning and adapting to new challenges
• Ability to manage multiple initiatives and effectively prioritize tasks

PREFERRED QUALIFICATIONS:

• Lean Six Sigma Black Belt certification
• Business Process Management certification
• Experience with Data Analytics and Visualization tools (e.g. Power BI)
• Experience in Statistical Modeling (e.g. Regression, Hypothesis Testing)
• Proficiency with Smartsheet
• Experience in the Healthcare industry