Job Details

Description

Job Title: Hotel General Manager

Job Summary:

We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our Candlewood Suites hotel in Franklin, TN. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a commitment to providing outstanding guest experiences.

Key Responsibilities:

- Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.

- Develop and implement strategies to enhance guest satisfaction and drive revenue growth.

- Lead, train, and motivate hotel staff to ensure high performance and a positive work environment.

- Monitor and analyze financial performance, including budgeting, forecasting, and cost control.

- Ensure compliance with health and safety regulations, as well as hotel policies and procedures.

- Build and maintain relationships with guests, vendors, and the local community.

- Oversee marketing and promotional activities to attract new guests and retain existing ones.

- Address guest complaints and feedback promptly and professionally.

Qualifications:

- Minimum of 5 years of experience in hotel management or a similar role.

- Strong leadership and interpersonal skills.

- Excellent communication and problem-solving abilities.

- Proficient in IHG's hotel management software and Microsoft Office Suite.

- Ability to work flexible hours, including weekends and holidays.

Skills:

- Leadership and team management

- Financial acumen and budgeting

- Customer service excellence

- Strategic planning and execution

- Conflict resolution

- Marketing and sales strategies

- Attention to detail

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about the hospitality industry and have a proven track record of success, we encourage you to apply.