Job Details

At HSN, we strive to consistently deliver perfect end-to-end customer experiences, and our Distribution Team plays a big role in that. To further our focus on operational excellence, we are seeking an experienced, high energy General Manager to lead our Piney Flats TN Distribution Center. In this key leadership role, you will manage a multi-shift, variable volume distribution operation including Inbound, Product Storage, Waving, Picking, Packing, QA, IC, Transportation, Order Fulfillment and Returns. As GM you are responsible for overall site leadership and performance as it relates to cost per unit, productivity, and fixed and variable expenses, as well as achievement of budgeted, productive direct labor standards as measured by established flex budgets. You and your team will maintain a union-free employee climate and foster a positive, values-based work culture based on employee development, accountability and mutual respect.

Specific responsibilities include:

• Develops and implements short and long-range goals and operational plans to achieve designated site objectives.
• Ensures that a culture of open communication between leadership and non-exempt employees is fostered. Partners with Human Resources and operations management to proactively get in front of and/or resolve employee relations issues.
• Reviews existing operation with continuous improvement mindset and a focus on efficiency, with particular attention paid to areas which allow for cost reduction and improved customer service.
• Ensures that required volumes of orders are processed within the site according to pre-established standards of quality, efficiency and costs and reports metrics results to senior leadership.
• Promotes and enforces a safe work environment with compliance to all safety procedures, OSHA regulations, DOT and FM Insurance regulations.
• Achieves budgeted, productive direct labor standards as measured by established flex budgets. Responsible for non-labor cost accounts. Annual budget tracking.
• Implements and executes site-related capital projects.

• Education: Bachelor's Degree required; MBA preferred.
• Experience: 10 years related experience in a similar high volume environment with a minimum of 7 years people leadership experience.
• Technical knowledge of distribution, pick/pack operations, systems including WMS (Manhattan) and LMS, transportation, automated packaging and storage equipment.
• Demonstrated successes in coaching and developing leadership teams and associates of all levels.
• Proven ability to make operational decisions within tight timeframes.
• Must possess excellent analytical and computer skills and be capable of handling a variety of issues, problems and priorities simultaneously.
• Demonstrated success fostering a positive work environment by emphasizing team-based work, open communication and support of corporate values.
• Ability to work independently and interface with multiple management levels on a matrix basis required.
• Strong financial management skills, ability to manage costs and complex budget required.
• Excellent interpersonal, presentation, and written communication skills.
• Ability to work under pressure to meet strict deadlines.
• Occasional travel.

If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at ...@qurateretail.com for assistance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Distribution, Supply Chain, and Manufacturing

Industries

• Retail