Job Details

Secure a job before the holidays and enjoy on-demand pay after training!

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team supporting the Banking and Finance industries. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do!

Our employees enjoy same-day pay and hybrid work-from-home / office schedules after training! You will report to the office so must live within 45 miles of work site.

ACT Today appreciates our employees and we go above and beyond with appreciation days that include prizes and drawings all year long for our Customer Care Teams!

In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer:

Starting pay is $15/hr, and after training up to $17/hr + bonus

Same day pay options

Opportunities to advance within

Flexible schedules with hybrid work from home after training

Tremendous bonus opportunities

Fantastic supervisors and a positive environment

Affordable benefits for you, your spouse, and/or children after 90 days

Paid time off and paid holidays after 90 days

Position Summary:

We will empower you to provide best-in-class service! Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

Responds promptly to customer needs; Solicits customer feedback to improve service

Responds to requests for service and assistance

Maintains confidentiality

Listen to others without interrupting

Keeps emotions under control

Remains open to others' ideas and tries new things

Speaks clearly and persuasively in positive or negative situations

Listens and gets clarification

Responds quickly and effectively to customer questions

Multi tasks to document while speaking with the consumer

Demonstrates accuracy and thoroughness

Looks for ways to improve and promote quality

Applies feedback to improve performance

Monitors own work to ensure quality

Meets clients specific quality standards

Meets productivity standards

Completes work in a timely manner

Strives to increase productivity

Works quickly

Is consistently at work and on time

Follows instructions; Responds to management direction

Takes responsibility for own actions

Keeps commitments

Commits to long hours of work when necessary to reach goals

Completes tasks on time or notifies appropriate person with an alternate plan

Other duties as requested by management

Minimum Qualifications:

Must be able to successfully pass a criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education:

High school diploma or GED

Register now! We look forward to meeting you.

We are an Equal Opportunity Employer