Job Details

Wine,

food, and live entertainment collide at City Winery to create a dynamic and

incredibly unique workplace. Since 2008, City Winery has been turning heads

across the nation with amazing live performances, delectable cuisine, and

award-winning, locally produced wines.But there's more to us than that - we're

a haven for community and creativity, a place where the philosophy of

hospitality is more than just a buzzword, but a way of life.

**Who are you?**

You're a rockstar with a passion for music, a

love for wine, and a deep respect for hospitality. You know how to connect with

people, but you're not just a people pleaser - you thrive under pressure and

love making quick decisions that impact the business and culture. You know you

have more to learn and are always looking for ways to grow, both personally and

professionally. With an entrepreneurial spirit and a desire to be a part of

something bigger, you want to join a brand and culture that not only makes a

difference, but also helps others INDULGE THEIR SENSES.

**Who are we?**

City Winery, founded by music industry veteran

& visionary Michael Dorf, has established itself as a one-of-a-kind brand

providing unforgettable experiences for guests. From world-class music venues

to sustainably produced wines with ratings of 90+ points, City Winery offers a

range of top-notch events & experiences.

**Why us?**

Competitive pay plus generous benefits. An

atmosphere of learning, development & enrichment opportunities. A career

trajectory within a growing company with abundant opportunities for

advancement. A fun team of passionate individuals who share your love of

hospitality and the opportunity to provide guests with unforgettable nights

filled with music & wine.

**Position Summary**

Restaurant Hosts are

responsible for delivering consistently exceptional guest experiences to guests

of City Winery. The Host serves as the first and last point of contact

throughout the guest experience and is responsible for greeting guests while

entering and departing the location, handling inquiries and reservations, and supporting

in other areas of the operation as needed.

**Minimum Qualifications**

+ 1+ years experience as a Host in a fast-paced,high-volume service environment and/or equivalent relevant experience

+ Strong work ethic, team player, and exceptional guestservice skills

+ Ability to consistently deliver high-quality guestexperiences, exceed guest expectations, and strive to create a memorableexperience at every City Winery visit

+ Effective communication and interpersonal skills with aproven ability to build positive relationships with people in the scope ofemployment

+ Aptitude to resolve problems

+ Ability to execute professional guest serviceexperience

+ Ability to handle all guests with composure andhospitality

+ Polished presentation

+ Ability to work both independently and in a teamenvironment

+ Must be fluently literate in English including abilityto read, write, communicate, conduct basic business related mathematics,and able to accurately function a POS

+ Ability to work a flexible schedule including days,nights, weekends, and holidays

+ Ability to perform physical requirements of the roleincluding standing/walking for entirety of shift, bending, pulling,pushing, using stairs, lifting and carrying up to 25 pounds

**Overview of Responsibilities**

+ Provide positive guest experience including greeting,conversing with, and thanking departing guests

+ Escort guests to seats and set them up for apleasurable dining experience based on appropriate floor plan

+ Accommodate guest requests while seeking managementapproval when appropriate

+ Manage all call-ins and walk -in inquiries, directingto appropriate departmental contacts or taking messages andcommunicating to such departments as necessary

+ Ensure all dining areas are tidy, presentable, and insafe condition and set up/rearrange/breakdown dining room for serviceaccordingly

+ Manage miscellaneous day-to-day communications,including but not limited to, voicemails, emails, deliveries, andreservation calls and communicate any important reservations/guestinquiries.

+ Maintain all reservations/seating through designatedsystem

+ Provide guests with accurate wait time estimates duringbusy periods

+ Perform necessary opening/closing tasks

+ Rotate seating between different stations to ensureeven workloads for waitstaff

+ Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant

+ Maintain menu knowledge, including ingredients,preparation methods, and allergen information andcommunicate this information tableside to guests

+ Maintain organized, clean, and safe work areas at alltimes

+ Attend trainings, tastings, meetings, as needed

+ Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, withneat and presentable appearance.

+ Perform all other reasonably assigned duties.

**We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.**