Consumer Call Center Specialist (FT) Johnson City, TN
Job ID: 004ET2
BALLAD CORPORATE
Corporate - Consumer Call Center
Full-time (scheduled 72 hrs or more per pay period) - Day
Job Description
SCOPE OF POSITION
The Consumer Call Center serves as a central resource for our patients, community members, and healthcare providers for complete and excellent customer service with any questions, concerns, or needs specific to Ballad Health and the communities we serve.
The Customer Service Specialist will showcase professionalism and compassion in listening and effectively communicating the values and healthcare services provided by Ballad Health. Through critical thinking, problem solving and knowledge base of our Health System, this role will provide solutions and alternatives to meet the needs of our customers in the most efficient and streamlined manner while showcasing the company's strengths and highlighting our brand.
ESSENTIAL FUNCTIONS: