Job Details

Patient Service Representative- PRN (As-Needed)

Seeking a PRN (As-Needed) Patient Service Representative for our Walk-In Clinic. Our Walk-in Clinic is open 7 days a week from 7 am- 9 pm.

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

* Review demographics, insurance, and provider information, and update records accordingly.

* Instruct new patients to complete all required paperwork and create new accounts in the computer system.

* Obtain a copy of the patient's insurance card and driver's license.

* Update the electronic medical record system (EMR) and take patients' photos.

* Provide the patient with the SOFHA payment and privacy policy.

* Answer patient questions and concerns.

* Schedule/Reschedule patient appointments.

* Collect payment and notate on the patient encounter form.

* Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our PRN team members to include:

* Employee Stock Ownership Plan

* 401(k) Company Contributions

* An array of team member perks and discounts

* And more!